Is it important to understand what makes my key staff tick?

What sets the most successful companies apart from others? One of the key determining factors is the quality of it’s staff. It has been proven time and time again that a successful company not only has staff with an the array of skills, but also a high level of staff engagement .

By understanding what makes your key members of staff tick, you can transition the right people into the right position. Engaging every member of staff and driving your business forward.

How important is it that my business understands my clients needs?

In order to successfully sell to your customers, your business must thoroughly understand what the clients are thinking. It is proven that for every one negative client talking about your business, you will need eleven 100% positive clients.

Would the wrong KPI hurt my business?

If the KPIs don’t cover all of the things that matter to your business, they could be presenting only a partial picture – giving a false sense of security to the business and the business owners. This can be extremely damaging as it affects your chances of growth in the near future.

Why does my business need a Strategy?

Strategy has a military history, going back at least to 600 b.c. with The Art of War by Sun Tzu, and as such has been mostly concerned with competitiveness. How to win a battle with your competitors has been the main stay of strategic literature for many year, with positioning of products (Strategic choice) aim to make the business better than the competition.

More recently, strategic tools are used in the creation of vision and mission statements. These have a number of uses: Firstly, to help sell the idea of the company to its investors and Secondly, the move to culture based management; where the organisation rely on its culture to inform the employees choices, enabling them to make the correct decisions at all levels without strict supervision

Not only does a strategy help engage and give direction, any company without a cohesive business strategy could drift away from its customers and become uncompetitive within its environment and eventually stops making profit.